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Deliveries during winter storm: Here's how major package services are handling icy conditions in DFW

Services like Amazon and UPS are operating in a limited capacity when it comes to delivering packages.
Credit: AP
This is the UPS logo on the side of a delivery truck in Mount Lebanon, Pa., on Tuesday, Sept. 21, 2021.

DALLAS — Were you expecting a package this week? Then you should probably expect to wait a bit longer than usual.

The North Texas area is continuing to deal with icy conditions, especially on roadways, amid a winter storm moving through the region. Freezing rain and sleet have been the culprits of icy roads that have led to closures, heavy traffic and crashes.

No matter which company you're using to get your package delivered, those in the Dallas-Fort Worth Metroplex and surrounding areas should expect some sort of delay due to the winter storm.

Below is what the major package delivery companies are saying in regards to the icy weather:


"We’re closely monitoring the weather and currently operating at a limited capacity in the area. As the forecast and conditions evolve, our team will work with delivery partners to ensure the health and safety of drivers, which is our top priority. As always, customers are able to track their orders and see any updates on expected delivery times."


"UPS’s first priority is the safety of our employees.  In response to the severe weather conditions in the Dallas metro area we are temporarily limiting service to the locations where we can safely deliver. Customers can visit UPS.com for updates on packages. We will resume service as soon as conditions permit."


"We are closely monitoring the severe winter weather impacting the central U.S. and have implemented contingency plans to help keep our team members safe and lessen any impact on service. For information and updates on weather impacts, check the FedEx Service Alerts page. As always, customers with questions about their shipments can visit www.fedex.com."


Update: USPS is resuming its operations after suspending them on Tuesday. Here is an updated message sent out Wednesday morning by the postal service: 

"The U.S. Postal Service monitors weather conditions continually to plan for potential impacts on delivery, due to extreme conditions. We are continuing to track this week’s winter storm and taking all available actions necessary to maintain both safety and service.

Mail and package delivery for residences and businesses is continuing as normal. Letter carriers will make every effort to deliver their routes if it is safe to do so. The Postal Service continues to monitor conditions around the clock.

At this time, retail operations remain open in North Texas. In some locations, hours of operation may be modified, depending on staffing levels and other conditions.

Postal employees are reminded to call the USPS Employee Hotline number to obtain information on the operating status of their work locations.

The Postal Service asks customers to please help letter carriers deliver mail safely by maintaining a clear path to mailboxes. Customers receiving door delivery should make sure their sidewalks, steps, and porches are clear of snow and ice. Customers receiving curbside delivery should ensure carriers can safely access mailboxes from their vehicles.

USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events. Updated information is available at https://about.usps.com/newsroom/service-alerts/."

Here is the message sent by USPS on Tuesday:

"In an abundance of caution, and to ensure the safety of both postal customers and employees, the Postal Service is temporarily suspending operations in North Texas Post Offices.

The Postal Service will provide additional information when normal operations resume.

The U.S. Postal Service apologizes for any inconvenience these temporary suspensions may cause our customers.

USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events. Updated information is available at https://about.usps.com/newsroom/service-alerts/."

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