CORPUS CHRISTI, Texas — As Hurricane Harvey dissipated and Corpus Christi tried to flow into normalcy last weekend, some customers flocked to an open Wingstop location on the city's Southside.
But after ordering a meal, some customers noticed they were charged incorrectly.
Some posted their receipts to the company's Facebook page, saying they were victims of price gouging. Most of the people were charged at for a "catering tray" they did not order, according to some posts and comments.
Texas Attorney General Ken Paxton has issued warnings about price gouging to businesses in times of disaster.
According to a statement on the Attorney General's website, price gouging is illegal and is defined as “selling or leasing fuel, food, medicine or another necessity at an exorbitant or excessive price."
Wingstop general manager Estebanon Barnes said that as far as he knows, the incidents only occurred Saturday.
"I want to apologize to our guests who may have been incorrectly charged," Barnes said. "We're working to quickly resolve this error and ensure it doesn't happen again."
About eight people contacted corporate headquarters Saturday and an additional six people reached out Monday morning, Barnes said.
Steven Flores said he was refunded the $5 he was charged and given a gift card.
After he placed his order, he was asked if it was all right to get charged a fee for Hurricane Harvey, he said.
"On the receipt it said a catering tray," Flores said, adding that an employee explained it was a convenience fee that was discussed when he purchased his food.
"I had called the corporate office later that night about it and today I received a full refund," he said.
Some customers also were given gifts cards. A call to Wingstop's corporate office was not returned as of 4 p.m. Monday.
Kelly Trevino, regional director of the Better Business Bureau, said customers should be wary of price gouging not only on food but on water and fuel.
"When you have that issue of price gouging, bring that up right then with the provider," she said. "Let them know you know price gouging is illegal."
Trevino said an example of price gouging would be if a bottled water is normally $1 but customers are finding that same bottle of water for $4 or $5.
Paxton also noted there were high gasoline prices that prompted complaints of price gouging.
"You might see a jump at the pump," Trevino said, adding that some prices may be slightly higher than before the storm due to work done to bring the fuel here.
But prices like $8 a gallon for fuel would be considered price gouging.
People who suspect they are being unfairly charged are encouraged to file a complaint with the Texas Attorney General's office at www.texasattorneygeneral.gov.