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South Dallas neighbors complain about dumping and Dallas 311 app

'I’ve notified all I can think of,' a resident wrote in a tweet to Mayor Mike Rawlings about trash and furniture piling on a street for months. 'Please help.'

DALLAS — A resident’s social media post about dumping in a South Dallas neighborhood is catching some attention. The woman published a photo on Twitter showing piles of illegally dumped trash spilling into the street. 

“I’ve notified all I can think of,” the woman wrote in a message tagged to Mayor Mike Rawlings. “Please help.”

Neighbors near the 3400 block of Harmon Street call the mess a major nuisance. There are piles of furniture, mattresses, busted electronics, clothing, shoes and garbage stretched across the sidewalk and spilling into the street.

"Literally, you name it, you see it," Anthony Harris said.

Neighbors living near the eyesore say trash has been accumulating for several months.

RELATED: 'It smells like death': Apartment doesn't pay dumpster bill, trash mountains build for weeks

"It's sad, you know. To see the kids come by here, there's no telling what's in there," Antonio Taylor said.

Taylor lives nearby and claims he has also called the City of Dallas about the heap of trash. Yet, he said he gets the runaround.

"You call the numbers they tell you to call, but then they come out, take a look at it, take a picture of it. I mean and, don't nothing happen," Taylor said.

The resident who published the initial message on Twitter said she was using the Dallas 311 app to report the dumping. She claims she received several notifications the case was closed, before ever resolving the issue. Some others commented on Twitter, detailing similar experiences using the city’s 311 app.

One user on the site called the experience “very frustrating.” She added getting results later by showing up to her councilmember’s office. Another user claimed they were told 311 closes cases on the app once the matter is transferred to the appropriate department.

"Driving by, to see this on a day-to-day, you've got to think about the community. It makes the community, itself, look trashy," Anthony Harris said.

A spokesperson for the City of Dallas said the system shows the last complaint for service on that street was on May 17, 2018. Right now, the city is investigating the dumping dilemma on Harmon and any complaints submitted through 311.

"It's obvious that they don't care,” Taylor said. “Because there's no way in the world they would let this right here be on the side of their house."

Late Monday afternoon, workers with Dallas 311 said a new service request has been generated for the dumping issue. That service request will be submitted to Code Enforcement.

Requests have been made for an on-camera interview with 311 staff to explain how the team handles, processes and updates service requests submitted on the 311 app. No one has yet been made available to give more details on that process.

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