DALLAS — If you’re still waiting for a stimulus check, you should know that you’re not alone.
“It’s almost like I fell through the cracks or something,” Dallas resident Kelsey Brockett said. “I haven’t seen that $1,200 stimulus check come in, knowing that I am eligible.”
Some of the first stimulus checks went out four months ago in April.
“Having that money would really help me out and provide a lot of relief moving forward,” Brockett said.
In a statement to WFAA, the IRS said Monday in part: “We don’t have any figures/estimates at this time on how many eligible persons may be missing their Economic Impact Payment…The IRS has already issued more than 160 million Economic Impact Payments.”
Brockett said she’s checked the requirements several times. She knows she’s eligible for the economic impact payment, commonly known as a stimulus check.
When she logs into her Get My Payment application, she said she keeps getting a message that says, “Payment Status Not Available.”
According to the IRS’s Get My Payment Frequently Asked Questions page, users can see a “Payment Status Not Available” message for several reasons. For example, it’s possible the IRS has not finished processing your 2019 return. According to the website, it’s possible that “the application doesn't yet have your data; we’re working on adding more data to allow more people to use it.”
If you still haven’t gotten your check, below are some questions to consider when trying to track it down. Click here to access the IRS’s Get My Payment Frequently Asked Questions page, which has answers to these questions:
1) Does the IRS have your correct bank account information?
2) Is your bank account closed?
3) Has your address changed or is it incorrect?
4) Was your payment lost, stolen, or destroyed?
5) Did you file your 2019 tax return?
Those hoping to speak with a live person about their questions should try calling the phone number listed on the bottom of their stimulus check letter: 800-919-9835.
The general IRS assistance toll-free number at 800-829-1040.
However, the IRS stressed that telephone assistance will remain limited and the answers to many questions about the payments are already listed on IRS.gov. The agency added that the frequently asked questions section on its website is being updated often.