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  • Million-miler sends critical letter to American Airlines execsadd to reading list  

    Posted on October 3, 2012 at 10:25 PM

    Updated Wednesday, Oct 3 at 10:26 PM

    After four frustrating flights in one week, a lucrative and loyal customer of American Airlines sends a critical letter to its executives, officers, and directors.

    By JASON WHITELY
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