Some charged double at D/FW Airport tolls



Bio | Email | Follow: @davidschechter

Posted on November 25, 2009 at 4:17 AM

Updated Wednesday, Nov 25 at 5:22 PM

D/FW AIRPORT — If you are parking at Dallas/Fort Worth International Airport and your vehicle has a Toll Tag, beware.

News 8 has learned that if you're not careful, you could be charged double.

Sixty percent of the motorists who park at the airport pay with cash or check, but if you have a Toll Tag sticker and you want to use cash, you have to turn the Toll Tag off.

That used to be easier when the first generation Toll Tags were attached to the windshield with Velcro and could be removed so that they didn't trigger the airport sensors. That technology, however, has been discontinued.

If you are one of the 650,000 drivers who have the new generation of Toll Tags, you already know that it can't be physically removed because it's in the form of a sticker.

"You can't take them down," said North Texas Tollway Authority spokeswoman Sherita Coffelt. "If you take them down, then they won't work any more."

So now, if you wish to pay your parking bill with cash, you'll have to turn your sticker "off" by calling NTTA at 972-973-4840 or by visiting the agency's Web site and accessing your account.

You can elect to deactivate your sticker at D/FW and at Love Field.

"I don't think it's an annoyance; I think it's an option," Coffelt said.

We found Greg Beard of Frisco at D/FW waiting to pick up his granddaughter. He didn't know anything about the Toll Tag option; when on business trips, he always stops to pay using his credit card.

An airport spokesperson said double-billing is rare, but it can happen. The best thing to do is to make sure your Toll Tag sticker is turned off while on airport grounds.

Beard plans to check his credit card statement for any evidence that he paid twice for airport parking.