WFAA-TV

The fatal accident happened on a the Houston Street viaduct next to Reunion Arena.

DALLAS — Confusion. Misunderstandings. Delays.

All are clearly heard in 911 tapes recorded following the motorcylce accident that killed Dallas police Senior Cpl. Victor Lozada on Feb. 22.

The 20-year veteran died while escorting Sen. Hillary Rodham Clinton to a rally in Oak Cliff.

Lozada's motorcycle hit a curb on the Houston Street Viaduct and was thrown 20 yards. It was clear from the recordings released Friday that he needed help.

CALLER: "We need an ambulance at the Houston Street Viaduct!"

One minute later, confusion sets in about the precise location of the crash site. The dispatcher appears to be unaware of a major Dallas landmark.

CALLER: "We got an officer down. We need an ambulance at the Houston Street viaduct."

DISPATCHER: "Hang up, 340. Where are you at?"

CALLER: "Houston Street viaduct at Reunion."

DISPATCHER: "Houston Street viaduct?"

CALLER: "10-4. Houston Street viaduct by Belo."

DISPATCHER: "Does anyone know what he said?"

It took five minutes to confirm the accident was on the Houston Street viaduct, which wraps around Reunion Arena. Dallas Fire-Rescue has admitted that it took too long to get an ambulance to the scene.

This call was placed eight minutes after the crash.

CALLER: "There's still not an ambulance out here. We need one!"

DISPATCHER: "Called three times, y'all. We're making sure they are coming."

Dallas PD

Senior Cpl. Victor Lozada

Fifteen minutes ticked away before that ambulance arrived. Dallas police say a quicker response time probably would not have saved Lozada's life.

But a friend of the distinguished public servant said it is unacceptable that the dispatcher did not recognize the name of well-known landmarks in downtown Dallas.

A Dallas Fire-Rescue spokesperson said the confusion during the call is still under investigation.

E-mail ddenmon@wfaa.com