Help Center |
|
|
|
|
Dallas-Fort Worth, Texas |
Customize | Make This Your Home Page | E-mail Newsletters | MySpecialsDirect |
|
|
Welcome to the WFAA.com Help Center. For immediate answers to your questions, please consult the many resources in our Help Center, listed below. If you check these resources and don't find answers to your questions, please submit your question, comment or problem to our Customer Care Center and we'll be sure to get back to you as soon as possible. Topic Index General
Frequently Asked Questions Site
Design Questions Content-Related
Frequently Asked Questions Technology-Related Frequently
Asked Questions Advertising-Related
Frequently Asked Questions Cars.com-Related
Frequently Asked Questions Broadcast-Related Frequently
Asked Questions Registration-Related Frequently
Asked Questions E-mail Newsletter Issues Weather Products
General Frequently Asked Questions 1. I forgot my password, or I would like to change it. To change your password, click on the “MemberCenter” link located
at the top right-hand corner of the Web site. When prompted, enter your
e-mail address and current password, and click on the “Go” button.
You will be taken to the MemberCenter home page. The first section is called
“My Account.” Click on the “Change Password” link
and follow the instructions. Please note that your new password must be
six characters long. back to top of General questions 2. Will another Web site be able to steal my password? No outside parties, including other Web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties. If you should forget your password, we will e-mail a password to the current e-mail address listed within your registered account. back to top of General questions 3. Is there a fee to use this Web site? No. WFAA.com is free of charge for all users from all locations. Certain optional products and services may have a fee attached, but use of the Web site is free. back to top of General questions 5. Why does WFAA.com use cookies? Cookies help identify you and your access privileges on our site. When you sign on to WFAA.com we set a cookie that tells us who you are. Every time you go to a page on WFAA.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to WFAA.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the Sign Out link on our homepage, or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy. back to top of General questions 6. How do I make sure my browser isn't rejecting cookies? You can activate the cookie functionality of your computer by checking the cookie file on your hard disk. For Windows machines using Netscape, look for a "cookies.txt" file. Internet Explorer stores cookies in a folder called "Cookies". On the Macintosh, look in the System Folder under "Preferences"; in the Netscape Navigator folder, its called "MagicCookie". back to top of General questions 7. What information will you be tracking along with my cookie? WFAA.com, like many other Web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. WFAA.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information, combined with your activity on our site, will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make WFAA.com an attractive advertising medium for our advertisers. 8. How do I activate the "cookies" setting on my computer's browser? If you are using Microsoft Internet Explorer:
If you are using Netscape Navigator:
9. Will I receive unsolicited e-mail if I accept your cookies? No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you chose whether to receive promotional e-mail from WFAA.com or from our advertisers through the MySpecialsDirect. back to top of General questions 10. How do I subscribe or unsubscribe to receive MySpecialsDirect? 11. Can I send a press release via e-mail? It's best to send all press releases by fax. You may send press releases to WFAA-TV about local news by fax to 214-977-6585. You may also fax press releases to the WFAA.com newsroom at 214-977-6771. back to top of General questions 12. How do I apply for a job or internship with WFAA.com or with WFAA-TV (Channel 8)? For employment or internship opportunities at WFAA.com, e-mail bijobs@belointeractive.com. For employment or internship opportunities at WFAA-TV, e-mail humanresources@wfaa.com, fax your resume to 214-977-6393, or send it by mail to WFAA-TV, Attention: Human Resources, 606 Young Street, Dallas, TX 75202. back to top of General questions 12. What if I have other questions or comments about WFAA.com? We welcome your feedback and would be happy to answer any questions about WFAA.com. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday. We'll get back to you with an answer as expediently as possible. back to top of General questions
Thanks to our customers' terrific ideas and valuable input, we've recently updated our Web site to offer a more enhanced, enriched experience. The enhancements in functionality, content, design and navigation allow quick and easy access to the information you've asked for. In addition, the new version of WFAA.com provides us with a platform for future enhancements that will continue to improve your experience. We hope you find the new WFAA.com more informative, easier to use and more convenient. 2. Why is WFAA.com making this change? We are committed to continually improving your Web site experience. Over the past several months, our customers have given us terrific ideas and valuable insight about how we can improve the site to better serve their needs. In response, we developed a site that improves navigation, offers more information, and will soon introduce specialized features that allow you to personalize our site to display the news and information you care about most. 3. Will my WFAA.com bookmarks continue to work properly? Yes, in most cases. Our improved site design did not alter the location of most Web site sections. In the rare instance that a section's location has changed, we will display a page directing you to the new location. 4. What is new with this change? We hope you'll find WFAA.com to be not only more informative, but easier to use and more convenient – allowing you to access the information you're looking for even more quickly. Some of the immediate enhancements you will find include quicker and easier navigation, dynamic audio and video segments, and deeper, richer news and information. And soon you will find additional features such as enhanced search capabilities, personal technology features, and comprehensive business and sports news. Plus you'll find specialized features that allow you to personalize our site to display the news and information you care about most. 5. Are you offering any different content or information with this new design? Based on the news and information needs expressed by our customers, WFAA.com will include additional content. At the same time, nearly all of the content that was previously offered on WFAA.com will remain available – and now it's easier and simpler to find. 6. What will change in the future? We are committed to continually improving your Web site experience. We are dedicated to providing you with a broad selection of deep, rich news and information, and continually refining our design and navigation to provide you with the quickest, most convenient experience possible. As we find new ways to provide you with a better Web site experience, you can count on us to deliver that to you. 7. How do I find my favorite section/page/information? The location of most pages on our Web site have not changed, however, due to the new navigation from the homepage, you may need a little help finding your favorite areas of the site the first few times. Please use our site map to help you locate the sections available on our site. If you continue to have trouble locating a particular section or page, please contact our help center. 8. I use Netscape Navigator; will I see the site in the same way? All of the sections of WFAA.com will be available to you. However, this site is optimized for Microsoft IE 5.0. This means that some of the functionality (such as the pull-down navigation menus) may not be available to you as a Netscape user. If you would like to download a free copy of Internet Explorer, please go to www.microsoft.com for the latest version. 9. I use an Apple Macintosh; will I see the site in the same way? All of the sections of WFAA.com will be available to you. However, this site is optimized for the PC version of Microsoft IE 5.0. This means that some of the functionality (such as the pull-down navigation menus) may not be available to you as a Macintosh user.
Content-Related Frequently Asked Questions
WFAA.com's team of reporters and editors deliver breaking local news throughout the day. Breaking national and international stories are also constantly updated on the site. In addition to containing the most relevant news stories from the newscast, WFAA.com has content created or edited specifically for the Internet. You can watch live Doppler radar 24/7, you can contribute your thoughts on the polls and message boards. You are also likely to see additional video that never made it on the air. back to top of Content questions 2. What content from the TV broadcasts is not available on WFAA.com? While we try our best to publish a great deal of what appears on WFAA-TV – and to often supply additional information – WFAA.com is unable to reproduce every story which you see on Channel 8. We don't have permission to republish some material which comes to us from outside sources. We also must make editorial judgments to allocate our WFAA.com resources so that our visitors will find a well-rounded Web site. back to top of Content questions 3. How can I locate the information I want on WFAA.com? WFAA.com is updated throughout the day and night with new and breaking news stories. For stories not published today, use WFAA.com's search engine for access to all of the stories on WFAA.com. back to top of Content questions 4. May I copy and post an article from WFAA.com on my Web site? The content or anything appearing on WFAA.com is intended for personal use of WFAA.com visitors only. Individuals may interact with or download an article or item of the Content for personal, non-commercial entertainment or information use, provided you do not remove any trademark, copyright, or other notices contained in the Content. However, it is not permissible to reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the Content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to ckelley@dallasnews.com. back to top of Content questions 5. Are obituaries available on WFAA.com? Death notices are available at DallasNews.com. Click here for Obituaries. back to top of Content questions 6. How do I get the latest sports scores? Sports scores are available within the Sports section of DallasNews.com. Click here for Sports. back to top of Content questions 7. Where do I find information about dining, movies, nightlife, events and other entertainment listings? GuideLive.com, Dallas' complete entertainment source, provides searchable information about Dallas' vibrant cultural scene. Everything from movies, to galleries, to theater and restaurants are available at GuideLive.com. back to top of Content questions Our Web site is updated continuously with breaking local, national and international news throughout the day. In addition, our team of reporters and editors create and edit news stories specifically for the Internet day and night – offering you the latest news and information available. back to top of Content questions 9. It looks like certain sections of WFAA.com have not been updated in a while. What's wrong? Our Web site's news and information is continuously updated throughout the day and night. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center. back to top of Content questions 10. I just saw a story on WFAA-TV, is it on the Web site, too? Usually, nearly all stories that are in the newscast will also be on the site. In fact, the site often has stories that never made it to the newscast. You can also watch the video archives of each show to see the story that you are looking for. back to top of Content questions 11. I saw a photo online that I would like to download. Can I purchase the photo I found on WFAA.com? Photos cannot be downloaded for purchase or ordered online at this time. back to top of Content questions 12. I often bookmark stories I find on WFAA.com, but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong? A story may appear on our Web site for up to 7 days. Beyond that limit, a bookmarked page may expire. back to top of Content questions 13. I posted a message in a forum, but it has not shown up yet? Why? Although WFAA.com cannot review every posting in the discussion forums, verify the accuracy of statements made by participants, or determine whether the materials posted by participants violate the rights of others, we do periodically monitor the site. Any messages that, in our sole judgment, appear to violate the Forum Rules may be deleted without notice. We reserve the right to remove any posting and limit or terminate access to anyone for any reason at any time. back to top of Content questions 14. What if I have other questions or comments about WFAA.com? We welcome your feedback and would be happy to answer any questions about WFAA.com. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday. back to top of Content questions Technology-Related Frequently Asked Questions 1. Whom do I contact if I am having technical problems with WFAA.com? Please complete our online Customer Service Feedback Form, and a representative will get back to you via e-mail with an answer as expediently as possible. back to top of Technology questions
Clicking the "Make this your home page" link on the home page of WFAA.com will automatically make the site your starting page. back to top of Technology questions 3. I subscribe to America Online. My Web browser doesn't seem to show some parts of your site. What's the best way to view your Web site? The best solution is to download the latest version of AOL's software (Version 6.0 as we write this) by going to keyword: upgrade. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site. back to top of Technology questions 4. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong? We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Netscape Navigator 6.0 or higher and Internet Explorer 5.0 or higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to one of these two. All upgrades are available free of charge from Netscape and Microsoft. Just follow the directions you find on their sites. If you did not find the answer to all of your technical questions, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible. back to top of Technology questions Advertising-Related Frequently Asked Questions 1. Where can I find information about advertising on WFAA.com? For questions about online advertising, please contact Joe
Castro at joe.castro@belointeractive.com or
at 214-977-6347. back to top of Advertising questions 2. Where can I find information about advertising on WFAA-TV (Channel 8)? For information about advertising on the TV station, please contact Angela Betasso, director of local sales, at 214-977-6558. back to top of Advertising questions 3. Where can I find classified advertisements? Classifieds are available on DallasNews.com back to top of Advertising questions Cars.com-Related Frequently Asked Questions Cars.com is the most comprehensive car information Web site. They provide users with complete local and national inventories of new and used vehicles; tools such as automotive reviews, model reports, advice and dealer location; and financing information to make the car researching and buying process easy. back to top of Cars.com questions
2. Is there a cost to the consumer to use cars.com? There is no charge to research or purchase a car on cars.com. back to top of Cars.com questions
3. What browser do I need to view cars.com pages? Cars.com is designed to accommodate up-to-date versions of the major browsers, including version 3 and above of Microsoft Internet Explorer and Netscape Navigator. back to top of Cars.com questions 4. I sometimes get a pop-up box that says either "JavaScript Error" or "An error has occurred in the script on this page." What does this mean? This message indicates that an error occurred when cars.com attempted to process the information you submitted onscreen (for example, a calculator entry or clicking a button). This can happen either because the page didn't fully load before you submitted information (try reloading the page) or because you have an older browser that doesn't fully support JavaScript. If you have a current browser, have reloaded the page and you're still getting errors, you might have uncovered a bug in one of our programs. If this might be the case, please send an e-mail to feedback@cars.com that explains your problem. back to top of Cars.com questions
5. I get the gray box for the search results applet but nothing more. Why? The gray box means that you have a Java-enabled browser and the results are in the process of downloading. Be patient - the search results you'll see will be worth the wait. Once the data is loaded, you'll be able to sort and filter the car listings and build a printable list of the models that interest you. However, there are instances where the applet will not load and you'll receive an empty gray box or an error message such as Security Violation. This is a firewall-configuration or proxy server error that is prohibiting the applet from communicating with cars.com. This problem currently appears to be confined to Netscape
browsers. If you get a message similar to this, take the following
steps: back to top of Cars.com questions
6. What does the following message mean? "Warning: Page has Expired." The page you requested was created using information you submitted in a form. This page is no longer available. As a security precaution, Internet Explorer does not automatically resubmit your information for you. To resubmit your information and view this Web page, click the Refresh button. Sometimes, you will get this message when you go forward a page and then, sometime later, hit your Back button to return to the first page. Data-driven pages are "cached" – that is, stored – for only a short time on your computer. So when you return to these pages using your Back button, the pages may have expired. To view such pages, simply click the Refresh button in Internet Explorer or the Reload button in Navigator or America Online to reload the page when you get this message. You may encounter a message that says, "Repost form data?" Click the Yes button to reload the page. back to top of Cars.com questions
7. I get an error message that says, "Cannot find the required plug-in" or "Plug-in Error: The plug-in requested did not download successfully." What does this mean? This message indicates that the page being loaded requires what is known as a "plug-in." A plug-in is a program that extends the functionality of the browser. To view a page that requires a particular plug-in, you first must download and install it. For a more detailed look at plug-ins, go to the Plug-Ins guide in our Help Index. back to top of Cars.com questions
8. Why does the used-car search-results page take a long time to load? Two reasons. First, any search result takes longer to display than a "normal" page of text or graphics. This is because the server has to do a search based on the information you supplied, and then it puts together a custom results page. The second reason for the apparent slowdown is that you are using the Java-based version of the search results – if your browser supports Java, this is the version you will see. Called an "applet," the Java result is like a small program that runs inside your browser. While it takes a little longer to download than a text-based results page, it is much more useful. For example, you can quickly sort results, filter by price or location, and create a printable list that contains only the models that interest you. back to top of Cars.com questions Broadcast-Related Frequently Asked Questions 1. Where can I find the WFAA-TV (Channel 8) broadcast schedule? WFAA.com provides an updated calendar of all WFAA-TV programs scheduled within the "What's on 8" section. Click here for What's on 8. back to top of Broadcast questions 2. Who do I contact if I have questions about ABC programming? For questions about ABC programming, please send an e-mail to David Walther, program director, at dwalther@wfaa.com, or call him at 214-977-6480. You may also visit http://abcnews.go.com/service/help/abccontact.html for more information. back to top of Broadcast questions 3. How can I obtain a copy of a WFAA-TV news program or broadcast? For a video tape copy of a WFAA-TV news program, please contact the Video Monitoring Service at (972) 644-9696. back to top of Broadcast questions 4. If I have a question for a WFAA-TV anchor or personality, who do I contact? WFAA.com provides up-to-the-minute news and information on the site. Please check the Web site for late breaking news and information. To contact a WFAA-TV anchor or newscast member, visit the "News Team" page of the site. back to top of Broadcast questions 5. If I have a question for the weather team, who do I contact? WFAA.com provides up-to-the-minute weather information on the site. Please check the Web site for late breaking weather news and information. To contact a WFAA-TV anchor or newscast member, visit the "News Team" page of the site. back to top of Broadcast questions 6. How can I comment on a local news story that aired on WFAA-TV? For any questions or comments about a newscast or particular story, you may contact the Customer Care Center, or you may contact the individual newscasters and reporters from the "News Team" page. back to top of Broadcast questions 7. Where do I submit a news tip? We appreciate your help in identifying local news stories. To provide our online and broadcast news teams with information about current or late-breaking news, please send an e-mail to news8@wfaa.com and include the information, your name, phone number and e-mail address so that we can contact you about your idea. back to top of Broadcast questions 8. Do you provide streaming video on our site? At WFAA.com, we deliver video content and specific video news stories from WFAA-TV newscasts. To find streaming video clips, look for a video link and the description of the video clip alongside related articles. For your convenience, we segment full newscast videos into shorter segments for easier and faster downloads. Due to limits in server capacity, video clips are generally available online for 30 days after their television air date. Beyond 30 days, you may find that a video link will not work because it has expired.. back to top of Broadcast questions 9. How do I watch streaming video online? Video is available on our sites in both Windows Media and Real Player formats. For live feeds broadcasted online, we generally accommodate each of these formats. Enhanced online content that features a video clip requires the use of Windows Media Player. Windows Media Player is a program provided by Windows and is available for free. To access the free version, please go to http://www.microsoft.com/windows/windowsmedia/players.aspx. This links should take you directly to the Windows Media Player download page. Look for the text link that says "Download Windows Media Player 9 Series" - when we checked last, it at the top of the page under the headline “Get the Latest!” From there, you can fill out the download form and follow the directions. Windows Media Player is also available for Mac users. Simply use the same
link to access the Media Player site. In the middle of the page, near the
top, you will see the headline “For Third Party Platforms” -
click on the appropriate link and from there, you can fill out the download
form and follow the directions. back to top of Broadcast questions 10. Why are some of the cam or radar images out of date on WFAA.com? Our Web site's radar and cam images are continuously updated minute-by-minute. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center. back to top of Broadcast questions 11. Can I schedule a tour of WFAA-TV's facilities? To schedule a group or individual tour of WFAA-TV's facility, please call the tour hotline at 214-977-6020. back to top of Broadcast questions 12. What if I have other questions or comments about WFAA-TV? We welcome your feedback and are happy to answer any questions about WFAA-TV. Please contact WFAA-TV customer service at 214-748-9631. back to top of Broadcast questions
Registration-Related Frequently Asked Questions 1. Why does WFAA.com now require registration to access certain sections of the site? When you complete WFAA.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products. At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers. WFAA.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are between the ages of 40 and 50, and so on. For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit. back to top of registration questions A "cookie" is a small piece of information that enables us to automatically recognize you as a registered visitor when you return to WFAA.com. By seeing your cookie, we can instantly determine your preferences making your visit quick and easy. For example, if you subscribe to MyTraffic, your cookie allows us to instantly locate the travel routes you selected every time you log on to the MyTraffic service. Or, if you are My-Cast subscriber, your cookie allows us to instantly locate the area you selected for timely weather updates. back to top of registration questions 2. Why does WFAA.com use cookies? Cookies help identify you and your access privileges on our site. When you sign on to WFAA.com, we set a cookie that tells us who you are. Every time you go to a page on WFAA.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to WFAA.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the "Sign Out" link on our homepage, or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy. back
to top of registration questions 4. What information will you be tracking along with my cookie? WFAA.com, like many other Web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. WFAA.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make WFAA.com an attractive advertising medium for our advertisers. back to top of registration questions 5. What are you doing to protect my privacy? WFAA.com
is committed to respecting the privacy rights of our visitors.
We realize you are trusting us with personal information,
and to protect your information, we have adopted a set of
strict regulations and guidelines – our privacy policy. We
share aggregated information such as the percentage of women
vs. men that visit our site, the most popular hobby among
our visitors, how many visitors are between the ages of 40 and 50, and so on with our advertisers so that they can better
target their advertising messages. back to top of registration questions 6. Will I receive unsolicited e-mail if I accept your cookies? If you have opted to receive special offers and exclusive promotional material through the MySpecialsDirect program, will you be sent any customized information via e-mail. back to top of registration questions 7. How do I subscribe or unsubscribe to receive MySpecialsDirect? back to top of registration questions 8. Will I receive unsolicited e-mail if I register on your site? If you have opted to receive special offers and exclusive promotional material from MySpecialsDirect, you will be sent any customized information via e-mail. See question 6 above for how to subscribe and unsubscribe from this program. back to top of registration questions 9. How can I remove myself from your database? When you register on WFAA.com, you will have access privileges to all areas
of our site and will not need to re-register again. At the same time, registration
information helps us design a Web site that is more useful and informative
for you, our customer. WFAA.com is committed to respecting the privacy rights
of visitors to our Web site. back to top of registration questions 10. What if children try to register on your site? In order to be compliant with the Childrens' Online Privacy Protection Act (COPPA), WFAA.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy. back to top of registration questions 11. What happens if someone is not truthful in the registration process? Your answers help us to tailor advertising and editorial content that will be of most interest to you. The information that you provide us on the registration form is our primary means of tailoring content. False or misleading information will result in a Web site that is not as interesting to you. back to top of registration questions 12. Why are you doing this when very few other news sites requires registration? Like many other Web publishers, we collect information from visitors in order to deliver targeted editorial or advertising content that would be of interest to you. By learning a little bit about you, we are able to offer you a more interesting and personally-relevant Web site experience. In addition, by better understanding our customer-base, we can make our site an attractive advertising option for advertisers. WFAA.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information. back to top of registration questions 13. How does registration change the way I use WFAA.com? What changes will I expect to see? By learning a little bit more about you, we hope to be able to offer you a more interesting, and personally-relevant Web site experience. As we know more about you, our customer, we will strive to make the editorial content and advertising messages on WFAA.com more tailored to your interests and make your visits more enjoyable and informative. Plus, you'll gain access to our many new subscription services, interactive features, and new products that all require registration. back to top of registration questions 14. Why is some information required on the registration form, and some information optional? We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising. back to top of registration questions 15. How are you going to use this information? We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally- relevant Web site experience, we hope you will continue to find our Web site of value. Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising. back to top of registration questions 16. Are you going to sell or share my personal information? We share aggregated information about our visitors, (such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are between the ages of 40 and 50, and so on) with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers. back to top of registration questions 17. What are you doing with my registration information? To access certain sections and features, WFAA.com asks that visitors complete a simple, one-time registration form. The collected information helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers. WFAA.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information. back to top of registration questions 18. How long are you going to be keeping this information? WFAA.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database. back to top of registration questions 19. Will you be using my name or e-mail address to solicit anyone else? We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, WFAA.com runs promotions where we invite you to tell your friends about WFAA.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions. back to top of registration questions 20. Will my e-mail address or name appear anywhere on your site? Not without your permission or unless it is part of a legitimate news story. back to top of registration questions To change your account information (name, address, phone number, etc.,)
click on the MemberCenter link located at the top right-hand corner of the
Web site. When prompted, enter your e-mail address and password, and click
on the “Go” button. You will be taken to the MemberCenter home
page. back to top of registration questions 22. How can I change my account information? To change your account information (name, address, phone number, etc.,) click on the MemberCenter link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page. back to top of registration questions 23. How do I subscribe or unsubscribe to a newsletter? You must be a registered user to subscribe or unsubscribe to newsletters
using MemberCenter. To sign in, click on the “MemberCenter”
link located at the top right-hand corner of the Web site. When prompted,
enter your e-mail address and password, and click on the “Go”
button. You will be taken to the MemberCenter home page. back to top of registration questions 24. How secure is this registration process? Will anyone be able to steal my e-mail or contact information? Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. WFAA.com is a legally protected product of Belo Corporation and we will use all the measures at our disposal to protect our product and our customers. back to top of registration questions 25. If you are customizing your content to me, does this mean that I don't get to see some of your site? No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you. back to top of registration questions 26. How do I get a question answered that is not in the FAQ's? We have a Customer Care Center that is available to answer any questions you may have. By clicking on the link highlighted above, an e-mail is generated to our Customer Care Center. They have access to all of our editorial staff as well as our corporate staff and are committed to answering your questions quickly and thoroughly. back to top of registration questions 27. I requested a new
password, but it was never sent to me. back to top of registration questions
28. I am a registered user, so why am I being
asked to register again?
back to top of registration questions 1. How do I subscribe to or unsubscribe from a newsletter? You must be a registered user to subscribe or unsubscribe to newsletters
using MemberCenter. To sign in, click on the “MemberCenter”
link located at the top right-hand corner of the Web site. When prompted,
enter your e-mail address and password, and click on the “Go”
button. You will be taken to the MemberCenter home page.
To change your e-mail address, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change E-mail Address" link and follow the instructions. Your new e-mail address will be automatically updated in our system. See question 1 for answers on how to subscribe or unsubscribe to an e-mail newsletter. back to top of e-mail questions Our newsletters are not available in text-only format. If your e-mail program does not allow you to view HTML e-mail, you can go to www.yahoo.com or www.hotmail.com and get a free e-mail account that does support graphically enhanced e-mail. You can then have your newsletters sent to that new e-mail address. See question 2 above for how to change your e-mail address. 4. I accidentally deleted this week's newsletter from my inbox before I had a chance to read it. Could you please resend it to me? Due to the high volume of
e-mail passing through our mail servers hourly, it is
not possible for us to resubmit a newsletter. You might
find the newsletter in your 'deleted items' or 'trash
can' or 'recycle bin' folders.
Versions
4.0 and 5.0 of the AOL mail program don't fully support
"HTML" e-mail, nor does AOL allow you to read "HTML" e-mail
from the Web. In order to read our newsletters in the proper
format, it is necessary for you to upgrade to AOL's new,
fully HTML-compatible version 6.0. This upgrade is free
from AOL, and only takes a few minutes to complete. To upgrade
to version 6.0, go to
http://www.aol.com and enter the keyword "Upgrade." back to top of e-mail questions All
of WFAA.com's newsletters are graphically-enhanced.
If you have AOL's "Mail Controls" set on your AOL account
to block any e-mail containing graphics, our newsletters
will not come through to your in-box. To deactivate this
filter, go to the keyword "Mail Controls" on AOL and follow
the simple instructions. Once this filter is removed from
your AOL e-mail account, you should start receiving the
newsletters in your in-box. back to top of e-mail questions When
you go to the Web to read one of our HTML-formatted newsletters
and click to open the message, AOL puts that message through
a filter to insert HTML line breaks at the end of the every
line of code in the message. The HTML will still parse correctly,
but the resulting newsletter has an abundance of blank space
breaking up the layout. Unfortunately, we cannot prevent
this from happening unless you upgrade to the latest AOL
version 7.0, which is completely HTML compatible. This upgrade
is free from AOL, and only takes a few minutes to complete.
To upgrade to version 7.0, go to http://www.aol.com
and enter the keyword "Upgrade." 8. I use Microsoft Outlook. Will I be able to read the newsletters from WFAA.com? If you
use Outlook 98 or Outlook 2000, you will be able to read
our newsletters in their HTML format. However, neither Outlook
97 nor Outlook Express is compatible with HTML-formatted
e-mail. If you have an older version of Outlook or Outlook
Express and don't wish to upgrade to an HTML compatible
version at this time, you could also go to http://www.yahoo.com
or http://www.hotmail.com
and sign-up for a free Web-based e-mail account. Both Yahoo!
and Hotmail will allow you to receive the newsletters and
read them from your Internet service without any difficulty. back to top of e-mail questions
Only
CompuServe 6.0, the latest version, is compatible with HTML
e-mail. In order to read our newsletters in the proper HTML
format, it is necessary for you to upgrade to CompuServe's
new, fully HTML-compatible version 6.0. To upgrade to version
6.0, go to http://www.compuserve.com
and click on "Download 6.0" from the bottom of
the page. It's free and only takes a few minutes to complete.
back to top of e-mail questions
Lotus Notes 4.0 users can read our 'HTML' e-mail newsletters in two easy steps. Instead of clicking on the Newsletter Icon and hitting the 'Launch' option on the menu, click on the 'View' option. By hitting 'View' you will be able to read the newsletters. Lotus Notes version 5.0 is able to handle all types of e-mail. If
you have an older version of LotusNotes and don't wish to
upgrade to an HTML compatible version at this time, you
could also go to http://www.yahoo.com
or http://www.hotmail.com
and sign-up for a free Web-based e-mail account. Both Yahoo!
and Hotmail will allow you to receive the newsletters and
read them from your Internet service without any difficulty. back to top of e-mail questions
Hotmail
often treats our newsletters as bulk mail (or spam mail).
Hotmail offers an "Inbox Protector" which automatically
filters out any bulk mail or spam mail to all intended
recipients. In order to receive your newsletters, you
will need to set a filter and direct your newsletters
to your inbox or folder of choice. Here's how: back to top of e-mail questions 12. Yahoo! is my e-mail browser and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me? Yahoo! often treats our newsletters
as bulk mail (or spam mail). Yahoo! automatically filters
out any bulk mail or spam mail to all intended recipients.
In order to receive your newsletters, you will need to set
a filter and direct your newsletters to your inbox or folder
of choice. Here's how: back to top of e-mail questions 13. I use Eudora as my e-mail program. Is it compatible with WFAA.com's newsletters? Eudora 5.0 and later are completely compatible with our HTML newsletters, but earlier versions of Eudora are not HTML compatible. If you have an older version of Eudora and don't wish to upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty. back to top of e-mail questions 14. Novell's GroupWise is my e-mail program, and all I receive is a blank e-mail with an attachment. How can I read your newsletter? If you
receive an envelope icon attached to the blank e-mail, you
can read the newsletter by "dragging and dropping"
the envelope icon onto your desktop, renaming the file with
an ".html" extension, and opening the renamed
file with a browser. back to top of e-mail questions If you
are subscribed to the newsletter at a work address, and
your employer does not allow Internet access to the employees,
you won't be able to receive our newsletter. All our newsletters
are formatted in HTML, and you must have Internet access
to receive them via e-mail. We suggest acquiring Internet
access at another location like home or school. back to top of e-mail questions 16. I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen. Is there a compatibility problem with your newsletters and the Mac format? All
our newsletters are completely compatible with both the
Mac and PC formats. The problem is with the html-compatibility
of your e-mail program. Please find your e-mail program
in our FAQ's for the solution. back to top of newsletter questions Weather - Frequently Asked Questions 1. How do I subscribe to daily forecast and breaking weather alerts e-mails? 2. How do I unsubscribe or change my preference regarding the daily or breaking
weather alerts? 3. How do I customize my weather page? 4. How do I download the new weather product desktop application? 5. How do I remove the desktop application from my desktop? 6. Through what devices can I receive breaking weather alerts and
forecast information? 7. Is there any consumer fee associated with the new desktop application
or weather alert e-mails?
This text is invisible on the page, but this text is affected by the invisible item's flow. This text is invisible on the page, but this text is affected by the invisible item's flow.
|
Advertising |
Find a car