Audio Issue

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by Web Producer

wfaa.com

Posted on July 26, 2013 at 4:13 PM

Q: What has happened to the audio? I have checked all the other stations and they are very loud but yours is like a whisper. I have to put the sound on my TV up to 35 to even hear but on 11, 4, 5 and cable shows I can leave it on 20. I have five TVs in my house and all of them are the same so it isn't my TV output but something in your system. Is there anyway to boost your audio to match the other stations?  You are my station of choice but if the audio is so low that I have to constantly regulate the sound I will have to go to another station. 

Gwen

A: We called Gwen as soon as her email was received, and walked her through the issue she was having with DISH. Our director of technology gave her his number and asked her to call if it happened again. So far, so good!

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