Welcome to the wfaa.com Help Center. Here you will find answers to our most frequently asked questions (FAQ) and contact information in case you need to reach wfaa.com or wfaa.com.
Advertising
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How do I find your discounted, half-off or 50% off deals?
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Where can I find classified ads?
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Where can I find information about advertising on wfaa.com?
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Where can I find information about advertising on wfaa.com?
Content
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I just saw something in your newscast. Where do I find it?
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When is wfaa.com updated?
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What if I have other questions or comments about wfaa.com?
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It looks like certain sections of wfaa.com have not been updated. What's wrong?
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What content from the TV broadcasts is not available on wfaa.com?
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What type of content can I find in wfaa.com that I won't find in the television news broadcasts?
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Who may I contact about reusing content from wfaa.com?
Cookies
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How do I activate the "cookies" setting on my computer's browser?
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Why does this site use cookies?
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What information will you be tracking along with my cookie?
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What is a cookie?
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Will I receive unsolicited e-mail if I accept your cookies?
E-mail Newsletters
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I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen. Is there a compatibility problem with your newsletters and the Mac format?
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I use AOL, and I haven't been receiving any of the newsletters I signed up for at wfaa.com. Can you help me?
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How do I subscribe or unsubscribe to a newsletter?
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I have a new e-mail address, and would like to update my profile.
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I don't want to receive weather e-mail alerts anymore. How do I delete my Weather Underground account?
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My e-mail program doesn't support graphically enhanced e-mail like HTML e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in a text-only format?
General Frequently Asked Questions
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I've forgotten or lost my password. What do I do?
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What if I have other questions or comments about wfaa.com?
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How can I get answers to questions about registration?
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How do I submit news tips, contact the TV station and contact the Web site?
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How do I apply for a job or internship with wfaa.com?
On TV
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Do you provide streaming video on your site?
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Why do some of the Web camera or radar images seem out of date on wfaa.com?
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If I have a question or comment about a KTVB Newscast, who do I contact?
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Can I schedule a tour of KTVB's facilities?
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Where do I submit a news tip?
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Who do I contact if I have questions about NBC programming?
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How do I watch streaming video online?
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Where can I find KTVB Television broadcast schedules?
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What if I have other questions or comments about KTVB Television?
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How can I obtain a copy of a wfaa.com Television news program or broadcast?
Registration
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Why does wfaa.com use cookies?
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How do I get a question answered that is not in the FAQ?
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How can I remove myself from your database?
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Why does the system not accept my e-mail address?
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What if children try to sign up on your site?
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How do I unsubscribe to a newsletter or other products?
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What information will you be tracking along with my cookie?
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How secure is this Membership process? Will anyone be able to steal my e-mail or contact information?
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How are you going to use this information?
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I want to change my password. What do I do?
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If you are customizing your content to me, does this mean that I don't get to see some of your site?
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What is a cookie?
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Will my e-mail address or name appear anywhere on your site?
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What happens if someone is not truthful in the signup process?
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Why does wfaa.com require a membership to access certain sections of the site?
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Will I receive unsolicited e-mail if I accept your cookies?
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What are you doing to protect my privacy?
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I requested a new password, but it was never sent to me.
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How long are you going to be keeping this information?
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Why is all information required on the membership form?
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Will I receive unsolicited e-mail if I signup on your site?
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I don't want to be contacted by advertisers. How do I get my name off your contact list?
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Will you be using my name or e-mail address to solicit anyone else?
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Are you going to sell or share my personal information?
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I am a member, so why am I being asked to sign up again?
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How can I change my account information?
Technical Issues
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I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
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I have a new e-mail address, so how do I update my account?
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Who do I contact if I am having problems with wfaa.com?
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I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
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How do I make wfaa.com my Start Page?
