Roberta Slayton arranges and delivers flowers for a living. But the Chevy Suburban she's borrowing from a nearby funeral home isn't her normal transportation. Her normal transportation is, well, unable to transport anything these days.
"Oh, it's totaled," Slayton says. "It bent the frame of it, pushed everything back."
How her trusty Ford Expedition got into such shape is a story she can barely believe herself.
The florist said that, minutes after dropping her vehicle off at the Midlothian Walmart for an oil change Tuesday, she got a call there'd been an accident.
"And I said, 'oh my gosh was everybody alright?'" Slayton recalls.
Everyone was, but her SUV was not. According to Slayton, the worker told her the throttle stuck as he pulled it into the oil bay, and he crashed into a wall to avoid people.
"The pedal... like it accelerated, like it maxed," she says they told her.
But not only did Walmart tell her to tow it herself, costing her $85, she also found out from the corporate office it would take two to three weeks before finding out if Walmart would pay for the damage, Slayton said. She said Walmart said it had to first investigate and go over surveillance video before making a determination on the case.
We asked Slayton, whose car is undriveable, what she is supposed to do in the meantime.
"He wasn't really concerned about that," she said of Walmart's insurance representative. "He told me if I needed to go get a vehicle, I could rent one and pay for it myself but they couldn't do anything because it was under investigation."
For its part, Wal-Mart was not able to get into too much detail about what transpired at the Midlothian location this week, but they did issue this statement:
"We are investigating to determine what caused this accident and we're working directly with Ms. Slayton to resolve this as quickly as possible," the statement read.
About an hour after receiving this statement, a Walmart representative called News 8 and said there was an update: she said the store had decided to pay for Slayton's rental car while they investigate.
That's a step. Slayton just hopes they make the whole thing right, or she'll be out a car -- and money.
"I'll have to go out and purchase something or find something else, because I have to keep going," she said. "It's my business."
Walmart could not immediately comment on liability or responsibility issues when it comes to dropping a car off for an oil change.