DALLAS — The massive hail storm that hit the Lakewood neighborhood in June came and went in what seemed like an instant, but some homeowners are still dealing with the fallout. This includes one who couldn't get her insurance company to pay up.
"State Farm has just stonewalled me," said homeowner Terri Raith.
Raith's Lakewood home, wrapped in historic, stained glass windows, is a true Dallas gem. But now, it's covered in blue tarps and truly in danger from damage by the elements.
Is all the destruction from the storm?
"Oh, Lord, yes," Raith said.
But State Farm didn't see it that way, and denied most of her claims as cosmetic, not structural. Raith has been living like this for three months.
"Yeah, it's cosmetic like when a pit bull rips off your face," she said.
In a statement, the insurance company wrote:
"We have evaluated this claim carefully, and are confident it has been handled appropriately, and according to policy provisions."
That's pretty firm. But sometimes, positions tend to soften after a company gets a call from a journalist.
"They had an ephiphany, and they have decided, yes, they should replace my roof," Raith said — the day after News 8 contacted State Farm.
Raith is now getting the $37,000 new roof she was apparently entitled to all along, and she's even considering calling State Farm a "good neighbor" again.
"I think so. We hope so. We hope so," she said. "Better late than never."