Dallas to unveil 911 changes Monday

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by TODD UNGER

Bio | Email | Follow: @toddWFAA8

WFAA

Posted on March 24, 2013 at 10:00 PM

Updated Monday, Mar 25 at 10:50 AM

DALLAS — A series of changes and improvements to the Dallas 911 emergency call system will be presented on Monday to the city's Public Safety Committee.

The update comes after the city vowed to improve the 911 system after a series of delay issues that unfolded during the past year.

On July 4, 2012, a home in the East Oak Cliff area went up in flames early in the morning. Months later, neighbors in the area still remember how no one could get through to 911 that day.

"Nobody answered," said Constatino Lopez, who lived next door to the engulfed home.

Lopez's house also received damage in the fire.

As News 8 reported at the time, the city's 911 center was overrun with calls on the holiday.

Since then, the report to be unveiled on Monday showcases a number of improvements.

Staffing has been increased, and recordings are available for every 911 call encouraging callers not to hang up.

Perhaps most importantly, close to 95 percent of the city's 911 calls are now answered within 2 seconds.

That number was 11 seconds last summer, and during peak call times — like the Independence Day holiday — some callers were on the line for minutes before speaking with a dispatcher.

More details on the changes will be available after Monday's presentation.

E-mail tunger@wfaa.com

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