Record 442 callers on hold for Dallas 911 over weekend

Dallas' 911 issues leaves 400 calls on hold

The city of Dallas confirmed Monday that 442 callers to the city's 911 system on Saturday were placed on hold.  It's the latest emergency services bottleneck that mobile carrier T-Mobile is responsible for, according to the city.

Sources told News 8 the average wait time for callers was 38 minutes on Saturday.

This comes after a memo from a Dallas assistant city manager saying T-Mobile "still does not know what's causing the problem or how to fix it," according to Eric Campbell.

WFAA first reported the problem with "ghost-calling" from T-Mobile phones in early February.  

When T-Mobile customers call 911 their cell phone repeatedly dials 911 causing police get multiple calls from the same number.

The hang-up calls require a call back which creates a backlog for callers, no matter their carrier.

T-Mobile did not respond to a request for comment Monday on the memo from the city of Dallas or progress on a solution.

Copyright 2016 WFAA


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