PLANO -– The viral video over the weekend showed melting ice at an apartment complex falling five stories off the roof and crushing cars.
"It sounded like just a huge crash," said Tanya Williams, 34. She was staying with a friend at Northside at Legacy apartments because the winter storm knocked out electricity at her own home.
But what the short clips don't show are the victims, like Williams.
"At first, I thought a tree had hit my car," she said.
The ice totaled her maroon Impala and left her with no transportation. The roof is crushed, front and back windows shattered, hood and trunk badly damaged, mirrors knocked off, and front headlight broken.
"The car itself, the Blue Book value, was worth about $4,500,” Williams said. “But I was telling a friend, there's no value you can put on something that's already paid off. That's reliable and that gets you to where you need to go."
Williams spent the last year trying to get back on her feet.
She taught English in Arlington, spent a year in Scotland as a missionary, and then returned to Texas, where she now works two jobs as both a cooking instructor at Central Market Plano and a private caterer.
Problem is, she has no vehicle now.
Lincoln Property Management said it does not intend to pay for any damages to Williams’ vehicle or any others damaged or destroyed on Sunday afternoon.
The company called the falling ice an “act of nature.” In addition, Lincoln said, it made the garages available to both residents and visitors during the winter storm.
"While we will review the events, we are not aware of anything at this time that would have prevented this act of nature from taking place," Lincoln Property Management added.
Auto insurance should cover it, the company concluded.
But the Impala was ten years old, and Williams only had liability on it.
"I feel a little disheartened,” Williams said. “While ice falling is a natural state, the design of the building is not. That's an architectural design that you and your company oversaw.”
She's not giving up on the complex, but begs friends for rides now and takes the bus when she has to, while starting a search for her own four wheels.
"Pretty much,” she added, “as long as it rides, I am happy."