Stores work to ship gifts in time after ice storm delays



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Posted on December 16, 2013 at 9:29 PM

Updated Monday, Dec 16 at 10:52 PM

DALLAS — At the UPS Store in Uptown Dallas, boxes keep piling up.

“Everyone's panicking," said customer Ashlee Bennick.

The ice storm that hit North Texas last week not only slowed down delivery trucks, it also delayed holiday shopping for many.

"Ice made a difference, and did not make it fun for a few days," said Leah Hair, another UPS customer.

Many people are just now getting the chance to ship their gifts.

"Of course, now that they are shopping, they are wanting to ship," said Bobby Jackson, who owns the UPS Store in Uptown. "So, we're expecting quite a bit of business this week."

UPS is several days behind, but extra workers have been flown in from other parts of the country to help work at distribution centers. UPS has also rented extra trucks to deliver packages and letters.

Employees are warning people if they ship now, chances are the packages won't make it in time for the holidays. Bennick said she's willing to pay an extra charge.

"It was important to get in today," she said. "So important that I'm willing to pay the extra up-charge to make sure it gets there in time for Christmas."

UPS says customers should be prepared to wait in lines the next couple of days. Senders are encouraged customers to have packages properly taped and addressed to make the process as efficient as possible.