North Texans express frustrations with package delivery delays

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by MARIE SAAVEDRA

Bio | Email | Follow: @MSaavedraTV

WFAA

Posted on December 18, 2013 at 12:53 AM

DALLAS — Eight days from Christmas and a Southlake man says his family still doesn’t have their tree.

"My wife wanted a special one and we ordered it," he said. “She wanted it to come in as soon as possible. She paid special to have it come in on the 11th."

It was due for delivery from UPS, but seven days later it still wasn't there.

“They continue to tell us that there’s been a delay, that the weather’s caused a delay," he said. "But, as we know, the weather’s cleared up and it’s still a problem."

It’s true, the backup remains. Tuesday morning, UPS posted an update on its website warning of delays for packages in and out of Dallas. WFAA called company headquarters for an explanation.

“The previous week’s storm compounded processing delays with the seasonal volume,” said Susan Rosenberg, a spokeswoman for UPS.

No doubt the ice stopped or slowed the trucks, but that was a week and a half ago. The roads are now clear, but hundreds of people are still waiting for their packages to move. Search UPS Dallas on Twitter and you’ll see more frustration from people like Stephanie Jeffers, who went to find her packages in person in Dallas and waited for hours. Patience is wearing thin, but with just days until Christmas, UPS is calling in reserves to help fix the problem.

“UPS brought in staffing from around the country to marshal our resources through the weekend and into this week to process trailers that had been delayed when the storm first hit,” said Rosenberg.

All in hopes of calming the frayed nerves of customers.

If you’re a UPS customer still waiting for a package, the company says keep using your tracking number and checking the status online. Staff say the most immediate information will be posted there first.

Email msaavedra@wfaa.com

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