COLLIN COUNTY — Pictures speak a thousand words, and none are more important than the ones that document your wedding day.
But for the Davis family, the pictures they paid for never came. And the Davis family isn't alone.
Multiple newlyweds tell News 8 they're out thousands of dollars. Avery Bliss Studios was supposed to provide a DVD of high resolution photos four to six weeks after the event.
"The wedding came and went and we didn't have any contact with her," said frustrated bride Kelly Davis. "She wouldn't return our phone calls or e-mails."
Davis and her parents tried time and time again to reach the photographer, who is based in Allen. They even had a lawyer send a certified letter, but they received no response.
Finally, on December 23, Avery Bliss Studios returned an e-mail, promising to have their DVD ready right after Christmas.
More than three months later, it still hasn't come.
"It can't be that difficult to put them on a disc and get them to us," said Carla Narramore, Kelly’s mother.
Jim Narramore, Kelly’s dad, is also angry. "It’s not like we can go and get someone else to produce the pictures or do the wedding over," he said.
The Better Business Bureau of Metropolitan Dallas gave Avery Bliss Studios a grade of ”F” for failing to respond to three consumer complaints.
The BBB said a Bethesda, Maryland couple never received their photos one year after their wedding. Austin newlyweds didn't get their photos until an attorney got involved. A couple from Dallas didn't receive their photos for a year — then only received a few photos.
"It's unprofessional. It's inexcusable. Nobody would ever expect that from a professional person," Carla Narramore said.
Kelly Davis says it’s been difficult not knowing why she can’t get her wedding photos. “All my friends have their wedding pictures. They have them online, on Facebook and in wedding albums," she said. "I don't have anything. And there's nothing I can do to get them."
News 8 was unsuccessful in attempts to contact the photographer, Annette Taylor, through e-mail, phone calls and by knocking on her door.
Kelly Davis’ husband, Bruce, is in the Army. She told us she would like to have their wedding photos in time for her husband's deployment overseas.
But at this rate, she fears that's not going to happen.
E-mail sstoler@wfaa.com
