ALLEN -- Imagine sending a package to a post office box in one Texas city, but it arrives at the same number box in the wrong town.
Some postal customers in Allen have said it happens all the time. In one case, the parcel was addressed to a "Leonard, Texas" post office box, but was actually delivered to a box in Allen.
Some customers say their complaints have fallen on deaf ears.
Ron Kasian received a W-2 form intended for an Allen woman. He said he found a second wrong parcel in his mail came to the right box, but the wrong city.
"It's so blatantly obvious that it's Leonard, Texas, not even Allen, Texas,” said Kasian. “So it's a frustration point that's lingered. But sometimes you say that's the way it is.”
Kasian said he has had similar problems in the 18 years he has rented the post office box. He sent complaints to postal service officials in Washington and the local postmaster. But he said nothing changed.
David Nickerson is the owner and operator of a pest control company. He had a private box at the Allen Post Office for his business. Like Kasian, he also commonly receives mail intended for others.
"Well, it often makes me wonder whether or not I'm getting all my mail," said Nickerson.
A U.S. Postal Service spokesman has apologized. Ina written statement McKinney Boyd wrote:
"Our mission is to deliver every piece of mail, to the right addressee. We have reviewed each label, for every Post Office Box customer in Allen, and made the necessary corrections."
Upset customers like Nickerson and Kasian have said one wrongly delivered letter is one too many.
“I don't think it should be that hard to look at a number or look at a name or a situation like that and put it into the proper area,”Nickerson said.
Post office tardiness prompted a Tennessee congressman to propose a bill that would force companies to honor postmarks envelopes with bill payments, instead of the day the mail arrives.
Representative Steve Cohen said every month, thousands of Americans are charged late fees and penalties for bills they believed in good faith they had paid on time, through no fault of their own.