Drivers, dealerships face confusion over GM recalls

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by LAUREN ZAKALIK

Bio | Email | Follow: @wfaalauren

WFAA

Posted on May 21, 2014 at 5:49 PM

FORT WORTH — Dawn Rodriguez never thought twice about driving her Pontiac G5. Now, she won't step a foot inside the vehicle.

"I mean, how many people died?" she said.

Thirteen deaths have been linked to an ignition switch issue in the G5 and other vehicles. Rodriguez brought her car in Wednesday to Moritz Chevrolet in Fort Worth to be fixed. While the wait for parts could take up to 40 days, she said that's nothing compared to the risk of a faulty ignition switch.

"At least I get a loaner so I can go back and forth to work," she said.

While customers are concerned, dealerships are too.

"It's an ever-changing canvass," said Dennis Williams, service manager at Moritz.

In some cases, he said, their hands are tied when customers call.

"Sometimes we don’t have the information to share with them," he said. "That information's brand new and hadn’t made it all the way to the dealership level."

"We have no idea what to do to fix that right now," Williams said in the case of the latest recall.

So, like customers, dealerships are waiting for word from General Motors about what to do. Williams said if you feel unsafe driving your car in the meantime, sometimes loaners are available. But he urges people to wait to contact dealers until GM sends them a letter in the mail.

"Someone’s got to redesign the part and it has to be manufactured and you have to get it to the masses," he said. "That takes some time."

Rodriguez got the first letter from GM letting her know there was a recall, but she didn't want to wait for the next letter saying a fix was ready.

"So, you’re taking a chance," she said. "How do you know? It could be you next."

Email lzakalik@wfaa.com
 

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