AT&T customers nationwide unable to place 911 calls for hours

AT&T customers nationwide unable to place 911 emergency calls

AT&T customers nationwide experienced difficulty placing 911 emergency calls for about four hours Wednesday evening.

The wireless carrier said the issue was fixed at about 9:35 p.m.

The carrier provided no explanation as to what happened, nor any details about how many customers were impacted and exactly where.

Various cities across the country, including nearly two dozen in North Texas alone, took to social media to alert residents. A full list is posted at the bottom of this article.

An AT&T spokesman sent the following to WFAA during the outage:

"We are aware of a service issue affecting some calls to 911 for wireless customers and we’re working to resolve it as quickly as possible. We apologize for this inconvenience."

The FCC chairman took to Twitter to say they were aware of the issue and investigating further.

Cities that reported AT&T Wireless 911 connectivity problems:

NORTH TEXAS:

Argyle

Arlington

Balch Springs

Bedford

Carrollton

Cedar Hill

Collin County

Dallas

DeSoto

Duncanville

Euless

Farmers Branch

Farmersville

Fate

Fort Worth

Frisco

Garland

Haltom City

Heath

Highland Park

Keller

Mansfield

Mineral Wells

Murphy

North Richland Hills

Plano

Prosper

Richardson

Rockwall

Southlake

Stephenville

University Park

Weatherford

Westlake

Wylie

TEXAS:

Austin / Travis County

Bastrop / Bastrop County

Cedar Park

Corpus Christi

Hays County (San Marcos)

Houston

Kyle

Lubbock

Montgomery County (Conroe / The Woodlands)

Pflugerville

Rusk County (Henderson, TX)

San ANgelo

Williamson County (Round Rock, TX)

NATIONWIDE:

Alexander County, (Taylorsville) North Carolina

Alexandria, Virginia

Baltimore, Maryland

Bucks County, Pennsylvania

Denver, Colorado

Fayetteville, Arkansas

Indianapolis, Indiana

Lafayette, Indiana

Lafourche Parish, (Thibodaux) Louisiana

Memphis / West Tennessee

Miami Beach, Florida

Montgomery County, Pennsylvania

Morgantown, West Virginia

Orange County, Florida  (Orlando Area)

Osceola County, Florida (Kissimmee-Orlando Area)

Rogers, Arkansas

Shiawassee County, Michigan

Tri-Cities, Tennessee

Virginia Beach, VA

West Chester, PA

Wilson County, Tennessee (Lebanon / Middle Tennessee)

© 2017 WFAA-TV


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