DALLAS -- The United States Postal Service continues to investigate hundreds of Christmas cards missing from its Park Cities-area branch, as News 8 gets new complaints from customers who say their mail was never delivered.
Tuesday, the US Postal Service said it was investigating personnel inside the branch. That’s changed.
Wednesday, they say they’re focused on the possibility that the mail was stolen from the drop-off box.
As a result of the possible theft, Linda Yates of University Park was re-stuffing Christmas cards Wednesday.
“I can’t believe I’m actually sending these again,” she said.
On Sunday, Dec. 1, Yates said she dropped off 245 Christmas cards at the Preston Station.
“It’s the first time I’ve ever been early with my cards," Yates said. "Mailing on December 1 was an accomplishment."
No one’s seen them since.
It’s a similar story we heard Tuesday from Elizabeth Wilson of Dallas, who says she mailed her 300 cards on the very same day.
"It's our opportunity to reach out to these other family members and say, ‘Hey, we're thinking of you. We hope that this year brings you joy,’ And we couldn't do that," Wilson said.
Both Wilson and Yates said they’re frustrated with the Postal Services over what they see as a lack of urgency as the Christmas season slips away.
"I’ve been to the post office six or seven times. And I’ve called consumer affairs three or four [times],” Yates said.
A spokesperson for the Postal Service agreed to be interviewed, but canceled at the last minute. Instead, he issued a statement which simply read, "This matter is being investigated by the U. S. Postal Inspection Service.”
The Postal Inspection Service is responsible for investigating theft, which rules out the possibility that a postal employee is responsible for the missing mail.