Dallas puts out the call for 911 operators

Dallas 911 center

Credit: WFAA

Dallas police Chief David Brown said he's adding personnel to the city's 911 emergency call center.



Posted on October 8, 2012 at 10:54 PM

Updated Monday, Oct 8 at 10:56 PM

DALLAS — The Dallas Police Department is hiring additional 911 emergency call-takers.

This follows public scrutiny over the mishandling of a call made by a woman who was being murdered. Deanna Cook's body was found a few days later, and two 911 call center supervisors were disciplined as a result.

The city's 911 operations center is now being revamped.

What does it take to be a 911 call-taker? Candidates need a year of customer service experience involving heavy phone contact, data entry or complaint resolution.

The successful job-seeker will be able to work various shifts, remain calm under pressure, pass a background check and a drug test.

The job pays between $26,721 and $43,226 a year, and employees must get a Texas Commission on Law Enforcement Officer Standards and Education certification.

Dallas police will have on-site testing and interviews on October 19-21.