DALLAS - Three days after being sued over a lost bag and a $25 checked baggage fee, American Airlines said the plaintiff ended up flying another carrier which lost her bag but eventually returned it.
Tuesday, Danielle Covarrubias filed a federal lawsuit in Seattle claiming American Airlines lost her bag on a flight in May from Seattle to Grand Rapids, Mich.
In the complaint, Covarrubias claimed she requested the $25 bag fee back but American Airlines refused.
After researching her itinerary, American Airlines said Covarrubias was scheduled to fly an American Eagle flight from Chicago to Grand Rapids, Mich. but that flight was cancelled. Instead, the airline said, it booked her to fly to Michigan on another airline.
What no one disputes is that Covarrubias' luggage did not arrive with her.
"She spoke directly to representatives of the other airline she had flown on about the issue and they began tracing her bag," Tim Smith, American Airlines spokesman, said Friday afternoon. "It was found and delivered to her the next day by that airline's representative."
Smith said the neither American Airlines nor the other carrier, which he would not identify, ever found any record of Covarrubias making a claim about her late-arriving bag or anything else.
American Airlines reiterated that it can refund checked baggage fees if a customer files a written claim over a lost or destroyed bag and asks for the fee to be returned.
Email: jwhitely@wfaa.com
